We want you to absolutely love your coffee. If something’s not quite right, we’ll do our best to sort it out.

Here’s how it works:

Coffee & Consumables

• Because coffee is perishable, we can’t accept returns on beans that have already been opened, unless they arrive faulty or damaged.
• Not sure which grind to choose? We’re happy to help before you buy. Just drop us a line at info@thebeancartel.com.au. Once the grind is chosen and delivered, we can’t swap it out.
• If you need to make a return, please let us know within 7 days of delivery and hang on to your receipt. 

What We Offer

• If your return is approved, we’ll offer a refund or store credit.
• In some cases (like if an item isn’t in its original condition), we may issue a partial refund instead. 

How to Return

• Send us an email at info@thebeancartel.com.au within 7 days, including your order number and details of the issue.
• Once your return arrives, we’ll check it over and let you know if it’s approved.
• Approved refunds will be processed back to your original payment method, or as a store credit depending on the circumstance
  

Shipping

• Change of mind? Shipping is on you.
• Faulty items? We’ll cover the return shipping cost.
• To be safe, please use a trackable service, since we can’t take responsibility for items that don’t make it back to us.